¡Hola! Says Hello! To LoginRadius
International Magazine Has a Smooth Migration to Multilingual Identity Solution
About
Founded in Barcelona in 1944, ¡Hola! is a weekly magazine that specializes in the latest celebrity news. Now headquartered in Madrid, Spain, it is published in 30 other countries with the brands ¡Hola!, Hello! and Fashion.
With a combined readership of more than 40 million users per month worldwide, ¡Hola! and its sister magazines are some of the top-selling printed magazines in Spain, and their presence can be found globally.
Challenges
- Migrating from a different platform
Due to cost and some business disappointments from their previous service provider, ¡Hola! needed a new customer identity and access management (CIAM) vendor they could trust. They also needed one that was able to help them migrate all of their customer identities without affecting the user experience.
- Tight timeline
As the contract with the previous vendor was expiring, it was imperative for ¡Hola! to complete the implementation and migration to a different platform within two months.
- Multiple web properties
As an international brand with multiple web properties, ¡Hola! needed a stable SSO solution that allowed their readers to seamlessly navigate to different pages with ease.
- Language adaptability
With publications in both Spanish and English, it was important to ensure that the solution they chose could be customized to reflect the languages of the regional websites.
Results
- Successful implementation within targeted timeline
The LoginRadius 24/7 support team worked closely with the ¡Hola! implementation team to ensure that they had everything they needed in a timely manner to prevent any delays in the implementation process. They were able to fully implement, test, and deploy the solution within the two month timeframe.
- Data migration
The LoginRadius migration team expedited the process and performed tests to ensure that all of the customer data stored with the previous service provider was securely and efficiently transferred to LoginRadius. This process was done in a way that ensured the data transfer could not be detected by customers and that there was zero interruption to the customer experience on Hola.com and the related sites.
- Robust platform
As ¡Hola! continues to grow their online and global presence, they need a scalable CIAM platform that can accommodate rapid growth. LoginRadius has proven out its platform to ensure optimum scalability and is able to support ¡Hola! expansion every step of the way.
How did we do it?
- Hosted page iframe
The ¡Hola! implementation team used the hosted solution through the LoginRadius Identity Experience Framework. This setup allowed them to customize the login and registration pages directly from the LoginRadius Admin Console. Even though ¡Hola! has numerous web properties, they were able to quickly manage and deploy the multiple login and registration pages from a centralized location. All the while, they have full control over the look and feel of their pages. By using the hosted solution iframe, they were also able to embed the registration window directly in their website to offer a truly connected and seamless experience for their readers.
- Language customization tools
The LoginRadius solution can be customized to support multiple languages. We also provide the necessary tools, documentation, and support to our customers during the implementation process to ensure correct configuration for each of the languages. ¡Hola! was able to use this feature to ensure that no language was left out as they implemented the solution on their global web properties.
- 24/7 support
LoginRadius support has no office hours. We are available 24/7, 365 days a year. Since ¡Hola! were not only on a time crunch but also in a different timezone from the LoginRadius headquarters, this level of service means that they receive the support they need, whenever they need it.
